
Yep, I am going to complain about the lack of service from Arriva! Dept.of Transport should know about this.
Also, to get rid of the owners. As a German LJ friend commented "Normally Germans are efficient, but when I learned Arriva is owned by the Deutsche Bahn, I thought, "OK, say no more...". We had the same problem with the DB for a long time - delays, trains not showing up, more delays, etc. I really don't know what their problem is (other than maybe lack of competition and hence complacency). This really isn't the standard here, and it's kind of embarrassing they're representing our (normally extremely efficient) country so poorly."
Wish me luck.